Frequently Asked Questions

Orders & Shipping

How long will it take to receive my order?

We value transparency in our shipping process.

• Processing Time: All orders are processed within 1–3 business days.
• United States: Total delivery time is typically 4–8 business days, including processing and transit.
• International Orders: Total delivery time is typically 4–10 business days, including processing and transit.
• Shipping is free on all orders.
• You will receive a tracking number by email as soon as your package ships.

Delivery times are estimates and may occasionally be affected by carrier delays, weather, customs processing, or high-volume periods.

Where do you ship from?

Orders may be fulfilled from different fulfillment facilities depending on your location and product availability.

Your tracking information will show the carrier and shipping origin once your order has been dispatched.

Do you ship internationally?

Yes. Pestora ships to the United States and select international destinations.

Available shipping destinations will be shown at checkout.

International customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by their country.

How much does shipping cost?

Shipping is completely free on all orders.

There are no standard shipping charges added at checkout.

My tracking says "Delivered" but I haven't received it. What should I do?

Please allow up to 24 hours after the tracking status changes to "Delivered," as carriers may occasionally mark packages as delivered before the final delivery takes place.

We also recommend checking:

• Around your property
• With other household members
• With neighbors
• In secure delivery areas around your home

If your package still hasn't arrived, contact us at contact@trypestora.com so our team can help you investigate the shipment with the carrier.

Returns & Refunds

How does your 30-Day Money-Back Guarantee work?

We want you to feel confident trying Pestora.

If you're not satisfied with your purchase, you may request a return within 30 days from the date of your order.

• Contact us first at contact@trypestora.com with your order number.
• Products may be returned whether they are unopened, opened, or used.
• Return shipping is completely free for eligible returns within the 30-day return period.
• We do not charge a restocking fee.

Our team will provide the return instructions after you contact us.

Can I return an opened or used product?

Yes.

You can return Pestora even if the product has already been opened or used, provided your return request is made within the 30-day guarantee period.

Opening or trying the product does not automatically make your order ineligible for a refund.

Contact contact@trypestora.com for return instructions.

Do I have to pay for return shipping?

No.

Pestora offers free return shipping for eligible returns made within the 30-day return period.

Please contact us before sending your return so our support team can provide the correct return instructions.

How long do refunds take?

Once we receive and process your return, your refund will be issued to your original payment method within 10 days.

Please allow an additional 3 to 5 business days for your bank or payment provider to post the refund to your account.

What if my order arrives damaged or I receive the wrong item?

Please contact us at contact@trypestora.com with your order number and photos of the issue.

We will offer a free replacement or full refund for qualifying damaged or incorrect orders.

Pestora Product

How do I use Pestora?

Follow the instructions provided on the Pestora packaging and product page.

Place the product in the recommended areas where rodent activity has been noticed or where additional protection is desired.

For the best experience, always follow the usage and placement instructions included with your order.

Where can I use Pestora?

Pestora is designed for use in appropriate areas around the home and other spaces described on the product packaging and website.

Always follow the product instructions regarding recommended placement and use.

How many Pestora pouches do I need?

The number of pouches you need will depend on the size of the area you want to cover and where you are experiencing rodent activity.

Please refer to the recommended coverage instructions shown on the Pestora product page and packaging.

How long does Pestora last?

Product duration can depend on placement, environment, storage conditions, and other factors.

Please refer to the instructions on your Pestora packaging for the recommended replacement schedule.

Is Pestora safe to use around my home?

Always use Pestora according to the instructions and safety information provided on the product packaging.

Keep the product stored and used as directed and out of reach of children or pets where instructed.

If you have questions about a specific use case, contact us at contact@trypestora.com before using the product.

Billing & Payment

What payment methods do you accept?

We accept major payment methods available through our secure checkout, which may include:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay

Available payment options may vary depending on your location and device.

Payments are securely processed through our payment providers.

Why was my payment declined?

A payment may be declined for several reasons, including:

• Incorrect billing information
• An incorrect card number or expiration date
• Insufficient funds
• A security block from your bank
• Your bank declining an online or international transaction

Make sure your billing information matches the information your bank has on file.

If the problem continues, try another payment method or contact your bank or card provider.

Is my payment information secure?

Payments are processed through secure third-party payment providers.

Pestora does not directly store your complete payment card information when payment details are handled by our payment processors.

Contact Support

If you have questions about your order, shipping, returns, refunds, or Pestora products, our customer support team is happy to help.

• Email: contact@trypestora.com
• Response Time: We typically respond within 12 business hours
• Phone: +1 3076677299
• Business Hours: 9:00 AM–5:00 PM ET, Monday through Friday
• Business Name: Pestora LLC
• Business Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States